Track Your Order

Ready to track your order?

Every Velora order comes with an email confirmation and a tracking number as soon as it ships. Check your inbox (and spam folder) for a subject line like "Your Velora order is on the way."

Can't find your tracking number?

Email us at tgood09910@gmail.com with your order number and we'll send it over within 24–48 hours.

Common tracking questions

• Tracking hasn't updated in a few days? Carriers sometimes take 24–48 hours to scan a package after pickup. If it's been more than 3 days with no updates, contact us.
• Says delivered but I didn't receive it? Check with neighbors, look around your porch, and contact your carrier first. If it's still missing after 3 days, email us and we'll open a claim.
• Wrong shipping address? Email us within 12 hours of ordering. Once your order ships, we can't change the address.